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Q Can we use our brand name on vehicle ?
A We may stick your logo on the e car or e scooter when place a big container order.
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Q How can we charge the battery
A We use the common Euro power plug. Can be directly plugged into a power supply for charging. charger from 11V to 220V. 50HZ or 60HZ could be adjusted.
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Q Where can we buy the spare parts?
A The spare parts can been purchased through any of our authorized dealers.We also would send the right replacement parts you need free of charge during 7 days by DHL,FEDEX from China.
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Q Where can we get the owner's manual?
A When purchased new. all of our vehicles come with an owner's manual. If you misplaced or damaged the original owner's manual. please contact with your local dealer and they will be able to order you a replacement.or you can find a digital versions of most of our owner's manuals here.
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Q Where can we get our service manual ?
A When purchased new. All of our vehicles come with an owner's manual. If you would like additional information on servicing your vehicle.you can order a service manual through our dealers.
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Q What is your terms of packing?
A Generally, we use carton with steel frame rack or wooden case to pack our goods, sometimes nude package.
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Q Do you test all goods before delivery?
A Yes, each step has quality control and we do 100% test before delivery.
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Q How do I initiate the purchasing process?
A To start the purchasing process, contact our sales team with your specific requirements. We will guide you through the product selection, pricing, and payment procedures to ensure a smooth transaction.
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Q How do you handle shipping and logistics？
A We have established partnerships with reliable shipping and logistics companies. We can handle the entire export process, ensuring timely and secure delivery to your designated port.
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Q What is your delivery time?
A 20-45days after design confirmation.
